We can’t wait to meet you and your pet!
New to our grooming salon? Please click here to access our new customer Google form. Do not be afraid to over share, the more we know about your pet, the better we can serve you both. Completion of this form and a hard or emailed copy of your dog’s most recent vaccination records are required at the time of your first visit. We require all of our clients without exception be vaccinated for Rabies and Canine Distemper. We strongly advise that your dog is also vaccinated against Bordatella and Canine Influenza, however if you choose not to do so your pet is participating in grooming at our salon at your own risk. Similar to kids who go to school with the flu, these ailments are airborne. Anytime your dog is in the company of other dogs while unvaccinated, they are at high risk of infection. Please call or email to schedule your first appointment, below you will find answers to our most commonly asked questions.
Frequently Asked Questions
How long will services take?
If you are scheduled for a full grooming session, expect to leave your pup for 3-4 hours. Time generally varies due to our schedule that day, the complexity of the haircut, and your pup’s temperament. If you are just coming in for a “we wash” bath, expect to leave your pup for about an hour. Unless of course you have a super hairy pup on your hands! If you have specific time constraints, please let us know in advance and we will do our very best to accommodate.
Will you crate my dog?
We do have crates for safety and security reasons. If your dog doesn’t love the other puppies, it is safer to crate him/her in between services and while waiting for pick up. However, if your dog enjoys the company of other dogs and we do not have any other aggressive pooches out of the crate, we try to let them be safely hooked up on leashes out of the crate. All of our crates are in plain view of staff at all times and we do NOT have heated drying crates. We have crates with fans attached for drying, but they are not heated and blow cool neutral air. Please let us know if your dog has any sensitivities related to crating.
What shampoos do you use?
We use Bobbi Panter, The Natural Groomer, Tropiclean, and Bio Groom shampoos and conditioners. We have a wide range of different shampoos for different coats and skin conditions, whatever your pup’s needs, we have the right shampoo!
My dog has been banned from another grooming salon. Can I still bring him/her in?
Of course! We know that many of our four-legged friends do not love their bath and haircut. We will patiently work with your pup to get the job done to the absolute best of our ability.
Am I able to stay while my dog is being groomed?
Absolutely. While many dogs do much better without their owner present, we know that it can be helpful and/or necessary for others. We only ask that you let us know at the time of booking that you would like to stay with your dog, so that we can book the appointment at a time you would not have to wait in between the bath and haircut. Typically appointments are booked either for the first or last appointment of the day.
Do I have to pick up my dog right away?
We ask that you please schedule your appointment at a time you will be able to pick your dog up within four hours for grooming and two hours for bathing. We understand that things come up and we always try to accommodate special requests, but unfortunately we do not have the space to provide doggy daycare services.
What methods of payment do you accept?
We except cash, and Visa, MasterCard, American Express and Discover cards. As a small business, cash payments and gratuity are always GREATLY appreciated!
I always have trouble finding parking on Church Street. Where can I park when I drop off my pet?
We DO have a 5 minute pet drop off spot in front of our store. This is for drop offs and pick ups only, not for use if you are doing a self-bath or plan to stay for more than a few minutes. The Clock Shop has graciously given us this drop off spot on their property, and in return we please request that you do not park in The Clock Shop’s designated spots, or in their driveway! Parking there is not permitted without their permission. Donny and Gayle will happily let you park for a quick minute if you pop in and let them know what you are doing. There is also a parking lot directly behind the building, street parking, 4 hour garage parking by Bazin’s on Church, and a municipal lot next to the Caboose and the W&OD. Give us a call if you cannot find parking and we will come out to help!
Do you groom cats?
Unfortunately we do not offer cat grooming. We can clip their nails, however please call ahead to ensure that a feline friendly staff member is available when you arrive. The fee is $10.
Are your groomers trained in breed standard cuts?
Our groomers are professionally certified in all breed cuts. However it is helpful to know at the time of booking what kind of cut you are looking for. Each groomer has different strengths, and a detailed description of what you are looking for will help us match you with the best stylist for your dog.
Are you hiring?
Please call, email, or drop by to inquire about current employment opportunities.
Vienna Pet Spaw
101 Church Street NW
Vienna, VA 22180
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